Return Policies and Warranty

Returns

Please note that we offer a 30-day guarantee following receipt of your order. However, if the instructions regarding the care of the clothing or accessories have not been followed, the warranty does not apply.

We accept returns of Kim & Joe products provided they have not been worn or washed. For all costs related to product returns, it is important to note that they will be at the customer's expense.

• All accessories such as teething toys, rattles, comb sets are neither exchangeable nor refundable for health reasons.
• Products on SALE are neither exchangeable nor refundable.

Before making a return, please write to: info@kimetjoe.com .

Kim & Joe releases itself from product liability for delays, loss or theft when we transmit the products to the postal service. That said, we are not responsible for loss or theft of your products once in your possession. For all matters relating to delivery, please refer to our Delivery page .

Please note that standard delivery times must always be calculated before we receive the product sent for exchange. No refunds are possible, which is why we offer you an applicable store credit for the value of your exchange in question. Store credit has no expiration date.

If you are eligible for return, please follow the instructions below:

For replacement/reimbursement of a defective product:

For all defective products within 30 days of your purchase, please contact us via email so we can find a solution: info@kimetjoe.com.

Important: Please attach a photo of the garment or accessory in question as well as your order number in your email.

Return by post:

1. Check if you are eligible to request a return. If you do not meet the conditions, please do not apply.
2. Please email us at this address: info@kimetjoe.com with the following information (name, email address, order number and a photo of the problem if possible) and submit the request.
3. Please wait for feedback from us before returning the package so that we can confirm your return eligibility. It is important to package your package well, we are not responsible for empty envelopes or products damaged during delivery. No store credit will be offered if clothing or accessories are not returned properly and in good condition.
4. Report to the post office. Return costs are your responsibility.
5. Important to insert an explanatory note in your package mentioning your name and order number.
6. For our part, as soon as we receive your package, you will receive a confirmation email including your store credit for the value of your return. This way, you can obtain the desired item in the desired size-color.

RETURN ADDRESS: Boutique Kim & Joe inc. 4212 chemin de la Grande-Ligne, Carignan, Quebec, Canada, J3L 7P3.

For any other questions or questions, you can write to us at: info@kimetjoe.com.

Thank you for your understanding!